Refund Policy

Free listings

Creating an account, submitting a server for moderation, and appearing in the standard directory do not currently require payment, so there is nothing to refund for those services.

Paid promotions

If a paid promotion is purchased, its price, duration, placement, and start date must be shown before checkout. A refund request should be submitted before the promotion begins or within seven days of purchase when no promotional delivery has occurred.

Non-refundable cases

• A promotion has already been delivered for the agreed period
• A listing is removed for fraud, manipulation, or a serious policy violation
• The request concerns third-party Minecraft purchases or server-store transactions
• Payment processing fees are non-refundable where permitted by law

Requesting a review

Contact support with the account email, invoice or transaction reference, server address, and reason for the request. Any mandatory consumer rights under applicable law remain unaffected.